Free shipping and returns in supported regions
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FAQ
Clear answers for wholesale buyers, agents, pricing, quote requests, sales conditions, shipping, and returns.
How does wholesale pricing work?
Wholesale discounts are calculated automatically at checkout. Orders of 20 or more units receive 10 percent off, and orders of 50 or more units receive 20 percent off.
What is the wholesale advantage?
Wholesale buyers can combine sizes and models in one online order, see catalog availability, request a quote, and use automatic quantity discounts without waiting for manual price entry.
How can I become an agent?
Choose the agent request option during registration. Admin approval is required before agent access opens. After approval, the account can use agent ordering, client checkout, bonus tracking, and contract discount rules.
How does the digital agent bonus work?
A digital agent can sell directly from the platform. The agent bonus is 15 percent of MSRP, the agent can give the client up to 5 percent sale discount, and the combined program discount is capped at 20 percent.
When is price confirmed?
Catalog and checkout prices are shown online, but final pricing can depend on stock, account status, active deals, wholesale tier, and approved quote request terms.
What sales conditions should customers know?
Checkout requires a signed-in account and delivery information. Stock is checked before the order is placed, and selected items are reserved after successful checkout.
Can I request a custom price or quote?
Yes. A customer can request a model, size, quantity, target discount, or target unit price from the product page. The request is reviewed before acceptance.
Is shipping available?
The website currently highlights free shipping and returns in supported regions. Checkout collects United States and European delivery details before an order is submitted.
How do returns work?
Return requests are created from ordered items, tied to the barcode line, then reviewed through receiving, inspection, approval, rejection, and refund steps when needed.